Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Online sales on the website https://croatia-webshop.com/ are performed by Domino Commerce, a trade for services and trade. The personal identification number (OIB) of the company is: 69260292448. These conditions determine the procedure for ordering, payment, delivery and complaints about the products offered on this site. The website https://croatia-webshop.com/ can be used for your private use without any fees for use, and according to the following terms and conditions. The seller is Domino Commerce, a trade for services and trade, and the buyer is a visitor to this site who fills out an electronic order, sends it to the seller and makes payment by payment to a giro account or cash on delivery. Domino Commerce, a trade for services and trade reserves the right to change these terms and conditions. All changes will apply to the use of the website https://croatia-webshop.com/. The buyer is responsible for the accuracy and completeness of the data entered at the time of purchase. The services provided by the https://croatia-webshop.com/ Online Store do not include the costs you incur using computer equipment and services to access our site. Domino Commerce, a service and trade business, is not responsible for telephone costs, Internet traffic or any other costs that may occur. Although the Seller strives to give you the best possible offer of services, it cannot guarantee that the services https://croatia-webshop.com/ will suit your needs. The seller also cannot guarantee that the service will be error free. If an error occurs, please report it so that we can correct it as soon as possible.
Ordering
The customer orders the product or products via an electronic order form. A customer is considered to be any person who electronically orders at least one product, fills in the required information and sends the order. All prices are expressed in Croatian national currency, Croatian kuna (HRK). Goods are ordered in electronic form, by clicking on a specific product and storing it in a basket. The goods are considered ordered at the moment when the buyer chooses and confirms the method of payment.
Cancellation of the order by the seller
We reserve the right to exceptionally (partially or completely) cancel the execution of the order in the following cases:
– when the ordered products run out of stock
– when there was an obvious error in the price list
If the purchase order has not been fulfilled in accordance with the general conditions, or
if we find an increased risk of non-payment with the customer.
In all these and similar cases, after we have identified the irregularity, we will immediately notify you by phone or e-mail of a possible deviation from the contract on our part.
Cancellation of the order by the customer
You can cancel the order or change its details free of charge, if your order has not yet been created and shipped from the warehouse.
Delivery
Ordered products are packaged in such a way that they are not damaged during normal handling. When taking over, the buyer is obliged to check the condition of the shipment and in case of damage immediately notify the Seller. Seller disclaims all liability for damage that may occur during delivery. If the Buyer does not receive the goods, or the delivery notice, after it has been sent, within the expected time, the Buyer has the right to notify the Seller in order to take action to find the shipment or to send a replacement shipment. If the Buyer refuses to receive the goods ordered by the Seller, he has the right to demand from the Buyer reimbursement of all costs related to the production and delivery. The Seller undertakes to send the shipment to the Buyer as soon as it receives the confirmation approving the online transaction. Upon receipt of this confirmation, the Seller undertakes to send the shipment within 5 (five) working days. After the courier (delivery company) receives the shipment from the Seller, the Seller is no longer responsible for the further course of delivery and any delays and problems that may arise in connection with further handling and delivery of goods.
Return of goods
As a customer, you have the right to cancel your purchase and notify us at the e-mail address reklamacija@croatia-webshop.com, within 14 days of sending the goods. You cannot waive this right in advance. The notification is only valid if it is sent within the deadline. You must return the received goods undamaged and in unaltered quantity within 14 days after you have notified us of the cancellation of the purchase. We consider the return of the received goods within 14 days to be your notification of cancellation of the purchase. You need to return the goods in the same packaging and in the same condition as it was at the time of delivery, to the address: Domino Commerce, trade for services and trade, Vodopićeva 8, 10450 Jastrebarsko.
complaints
In accordance with Art. 8 of the Consumer Protection Act, given the quality of our services, the customer may file a complaint in writing to:
Domino Commerce, trade for services and trade,
Vodopićeva 8, 10450 Jastrebarsko
or by e-mail: reklamacija@croatia-webshop.com. The complaint should consist of your name, surname, address and e-mail address for response. We will respond to your letter